Social Media Analyst
MumbaiFull-timeHybrid1–3 yrsPosted over a month ago
Junior marketing role at Social Insights & Analytics in Mumbai. Needs 1–3 years and a degree. Hybrid.
About the role
Monitor social media platforms for brand mentions, user comments, feedback, and complaints; manage community responses using approved templates and response matrices. Conduct active social listening and ORM monitoring across digital and social media platforms; tag and segment mentions by sentiment, themes or subthemes category.
What you'll do
- Track industry updates, emerging trends, and potential crisis events; send timely escalation alerts to internal teams and clients via defined communication channels
- Analyse brand performance against competitors and identify reputational risks proactively
- Generate actionable insights from conversation trends, sentiment analysis, stakeholder discussions, and competitor/industry developments
- Maintain accurate documentation and trackers; ensure compliance with client processes and
- Coordinate with internal teams and clients for issue escalation, response approvals, and resolution tracking
What you need
- Social media
- PowerPoint