Lead Service Analyst - Incident & Problem Management (French)
BengaluruFull-time12–15 yrsPosted over a month ago
Leadership analyst role at Societe Generale in Bengaluru. Needs 12–15 years and Class 12.
About the role
Rich experience in ITIL domains specifically Incident and Problem Management processes - Control of process steps, validation of technical and functional prerequisites - Animation and participation in GTS & Clients meetings (Opcos, Steercos) - Contribution to the evolution of the catalog of operations services with the operational teams of the departments - Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of…
What you'll do
- Build strategy for identified gaps enabling smoother operation
- Participate in project transitions
What you need
- Dashboarding
- ITIL
- Stakeholder management