Manager Service Delivery - MCS
BengaluruFull-time8–12 yrsPosted 2 days ago
Leadership operations role at Societe Generale in Bengaluru. Needs 8–12 years and a B.Tech or B.E..
About the role
The Service Delivery Manager is responsible for ensuring high-quality service delivery to clients, managing service operations, and maintaining strong client relationships. This role ensures that IT services meet customer expectations and align with organizational standards.
What you'll do
- Manage end-to-end service delivery operations
- Ensure adherence to SLAs and KPIs
- Act as the primary point of contact for clients, stakeholders
- Drive continuous improvement initiatives
- Manage incident, problem, and change processes
What you need
- Reporting
- ITIL
- Team management
- Office 365
- Process improvement
- Problem solving