Manager Service Delivery

About the role

Definition of transversal practices to maintain SGGSC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

What you'll do

• Provide support to business in the modification /creation of managerial controls to ensure that controls are setup in a complete, accurate and timely manner
• Anomaly management - Ensure that anomalies are effectively managed and tracked to closure (IC)
• Planning Annual sessions and creating training materials
• Provide direction / guidance to ORM, in case of people manager
• Incidents as defined by SG policies are captured in a timely manner, proper root cause analysis is performed along with corrective/preventive actions and incidents are…

What you need

• Internal controls
• Operational risk
• Risk management
• Reporting
• Audit
• Root cause analysis

Good to have

• DLP
• RPA