Service Delivery Manager - GCR
BengaluruFull-timeMid levelPosted 4 days ago
Mid-level software engineering role at Societe Generale in Bengaluru.
About the role
Strengthen governance with local clients –GBIS & Core business Constant & continuous representation of GTS in all BRM meetings Representation of KEY Qualitative and Quantities KPIs to the business stakeholders Client Satisfaction to be the utmost priority with measurable indications- weekly /monthly Survey-
What you'll do
- Track ,monitor key production quality KPI – MI/BP caused by GTS Impacting GSC business
- Work closely with delivery leads to launch various initiatives & service improvements to bring stability in the production and enhance client experience
- Follow up with the respective delivery teams on the postmortem and communication to the users on all major incidents caused by GTS and work towards remediation plan to…
- Creating, daring, innovating, and taking action are part of our DNA
- Join Global Technology Services (GTS), the entity who manages the infrastructure for the group