Specialist Software Engineer - Production Support
BengaluruFull-timeJunior levelPosted 5 months ago
Software engineering role at Societe Generale in Bengaluru.
About the role
Ensure a high availability to support and advice our users. Management of production issues and requests. Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. Ensure support coverage for users in accordance with service coverage agreed on the perimeter.
What you'll do
- Ensure a high availability to support and advice our users
- Ensure support coverage for users in accordance with service coverage agreed on the perimeter
- Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users
- Ensure an accurate and complete tracking of the activity
- Ensure an accurate and clear communication to users and partners
What you need
- SQL
- Shell scripting
- PRD writing
- ITIL
- Agile