IT Agent
BengaluruFull-time4–7 yrsPosted 3 days ago
Mid-level customer support role at SolarEdge in Bengaluru. Needs 4+ years.
About the role
Power the Future with us! By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. **This position will require night and weekend shifts.**
What you'll do
- Serve as the first point of contact for customers seeking technical assistance
- Perform troubleshooting and provide the best solution based on the issue and details provided by customers
- Install and setup end-user's workstation environment
- Follow-up and update customer status and information
- Identify and suggest possible improvements on internal procedures
What you need
- Ticketing tools
- MS Office
- Active Directory
- Office 365
- Problem solving
Good to have
- CCNA