Customer Service & Admin Executive (WFO - Ahmedabad)

About the role

We are looking for an organised and customer-focused Order Processing & Customer Service Executive to manage daily customer orders, handle enquiries, coordinate with the warehouse and delivery team, and support general office administration. The ideal candidate should have good communication skills, attention to detail, and the ability to maintain strong relationships with customers while ensuring smooth order processing and timely deliveries.

What you'll do

• Order Management & Processing
• Receive and process customer orders through phone, email, text messages, and online platforms such as Supplyd and the company website
• Enter orders accurately and on time, ensuring correct product codes, quantities, and pricing
• Check stock availability and inform customers about product substitutions, stock shortages, or delivery delays
• Coordinate with the warehouse and delivery team to ensure timely packing, dispatch, and delivery

What you need

• Customer service
• MS Office
• Xero
• Documentation

Good to have

• Coordination
• Inventory management