Order to Cash - Customer Issue Resolution Analyst
BengaluruFull-timeJunior levelPosted over a month ago
Customer support role at Solventum (KCI) in Bengaluru. Needs a B.Tech, B.E. or B.Sc.
About the role
As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
What you'll do
- Support the design, implementation, testing, and continuous improvement of Global SAP Order-to-Cash (OTC) and Financial Supply Chain Management (FSCM) processes
- Collaborate with Finance, Customer Issue Resolution, Treasury, and IT stakeholders to gather requirements, analyze end-to-end business processes
- Analyze SAP OTC and FSCM issues, including credit holds, collections activities, dispute cases, integrations, and enhancement requests
- Partner with external consultants, vendors, and internal technical teams to support integrations with cash application, reporting, master data, and related systems
- Support compliance, governance, audit, and ERP transformation initiatives through documentation, risk assessments, financial controls, user training, change management
What you need
- Accounts receivable
- SAP
- ERP
- Sales
- Treasury
- Bug tracking
Good to have
- SAP FICO
- SAP HANA
- Test cases
- Root cause analysis
- Branding