Technical Services Analyst
BengaluruFull-time1–3 yrsPosted over a month ago
Junior analyst role at Solventum (KCI) in Bengaluru. Needs 1–3 years and a BCA, MCA or B.Tech.
About the role
As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
What you'll do
- Providing Enterprise level product support to clients (internal and external) via phone and email
- Resolving assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources
- Maintaining status of issues in incident tracking system and performing appropriate follow-up on escalated issues
- Participating in new product roll outs, maintenance releases, testing, documentation and operational improvement projects
- Contributing to Knowledge Base in conjunction with the execution of issue resolution duties
What you need
- SQL
- VBA
- SQL Server
- Java
- Transcription
- Branding