Installed Base Specialist
RemoteFull-timeJunior levelPosted over a month ago
Customer support role at SonicWall. Remote.
About the role
As a member of the Installed Base team, you will be responsible for helping drive Security Solution sales through our Channel Partners to existing SonicWall customers. Among other responsibilities, position objectives entail: lifecycle management, subscription attachment, solution cross-selling, weekly forecasting, data analysis, development and execution of sales plays, and sales collaboration across multiple teams.
What you'll do
- Serve as the primary point of contact for all Installed Base sales inquiries, including training and enablement on LifeCycle 360° Installed Base Management tools
- Conduct outbound communications (phone and email) with existing customers and channel partners to support renewals and Installed Base initiatives (Renew, Cultivate
- Leverage product subscription data and reporting to increase the number of active subscribers within the Installed Base
- Development and growth of Pipeline through communication of Promotional Offerings
- Uphold team values that promote Customer Success
What you need
- CRM
- Sales
- Customer success
- Communication
- Channel sales
- Escalation handling
Good to have
- Network security
- Cross-selling