Oracle Service Support Lead
Noida, Greater NoidaFull-time8–12 yrsPosted over a month ago
Leadership software engineering role at Sopra Steria in Noida and Greater Noida. Needs 8–12 years and a B.Sc, B.Tech or B.E..
About the role
IT Service Support Lead – Oracle EBS & Oracle Fusion Finance Applications The IT Service Support Lead will be responsible for leading the day-to-day operational support of Oracle EBS and Oracle Fusion Finance applications, ensuring high-quality service delivery in line with ITIL best practices. The role will oversee Incident, Service Request, Major Incident, and Escalation Management while ensuring compliance with agreed SLAs, KPIs, and audit requirements.
What you'll do
- Support the operational support for Oracle EBS and Oracle Fusion Finance applications
- Manage the end-to-end lifecycle of Incidents, Service Requests, Problems, and Major Incidents
- Ensure timely resolution of production issues while meeting agreed Service Level Agreements (SLAs)
- Coordinate with Functional, Technical, Infrastructure, Database, and Integration teams for issue resolution
- Drive Root Cause Analysis (RCA) and implement preventive actions for recurring issues
What you need
- ServiceNow
- Oracle Fusion
- ITIL
- General ledger
- Accounts payable
- Accounts receivable
Good to have
- Treasury
- Root cause analysis
- SOX
- SOP writing