Service Desk Junior Engineer-Service Support
NoidaFull-time1 yrPosted 2 days ago
Entry-level IT support role at Sopra Steria in Noida. Needs 0.5–1 years and a degree.
About the role
Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.
What you'll do
- Provide L1 technical support to international users via phone, email, and chat
- Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory
- Resolve issues using standard procedures and escalate complex issues to L2/L3 teams
- Coordinate with technical teams and follow incidents through to resolution
- Follow ITIL processes, security guidelines, and support procedures
What you need
- Active Directory
- Hardware
- ServiceNow
- Networking
- Troubleshooting
- MS Office
Good to have
- ITIL