NOC Engineer
Navi MumbaiFull-time5–9 yrsPosted 2 months ago
Senior IT support role at South Star Software in Navi Mumbai. Needs 5+ years.
About the role
This role is responsible for managing complex repair tickets, providing client-facing technical support, and owning escalations through resolution across multiple network and voice technologies both wireline and wireless. The ideal candidate demonstrates strong troubleshooting expertise, excellent communication skills, and the ability to independently manage high-priority incidents in a fast-paced environment.
What you'll do
- Responsible for managing complex repair tickets, providing client-facing technical support
- Analyze, diagnose, and remediate complex customer issues end-to-end through final resolution
What you need
- CCNA
- CCNP
- Telecom
- Troubleshooting
Good to have
- Networking