Service Desk Engineer
PuneFull-time1–4 yrs3.2 L a yearPosted 1 week ago
Junior IT support role at Squircle IT Consulting Services in Pune. Needs 1+ years and a BCA, MCA or B.Tech. Pays ₹3.2 LPA.
About the role
L1 / L2 Service Desk /Help Desk Support / Remote Support / Technical Support – Voice base Process
What you'll do
- Accept & registersService Calls
- Classify Service Calls according to the specified options
- Execute 1 st attempt to solve the Service Call
- Refer Service Call tothe appropriate Resolution Owner Support Group
- Communicate response times for dispatched tickets to the customers
What you need
- Voice process