Customer Support Executive-Government Project (Female)
DelhiFull-time1–4 yrsPosted over a month ago
Junior customer support role at SR Expert Services in Delhi. Needs 1+ years.
About the role
Handle incoming grievance and support calls from users. * Understand, record and appropriately route grievances/complaints. * Provide accurate information and assistance as per defined processes/SOP Maintain Callgrievance Records in The Designated System,Handle Incoming Grievance,Support Calls From Users,Understand,Record and Appropriately Route Grievancescomplaints,Attending Calls,Problem Solving,Handling Customer Queries
What you'll do
- Handle incoming grievance and support calls from users. * Understand, record and appropriately route grievances/complaints. * Provide accurate information and assistance…
- Maintain Callgrievance Records in The Designated System,Handle Incoming Grievance,Support Calls From Users,Understand,Record and Appropriately Route…
What you need
- Customer service
- SOP writing
- Problem solving