Associate

About the role

We are looking for an Associate – Account Operations to support the end-to-end operational lifecycle of Customer engagements. The role will involve coordinating with Customers, internal teams, and consultants to ensure smooth onboarding, project setup, invoicing, timesheet management, and ongoing engagement administration.

What you'll do

• Manage the onboarding lifecycle for Customer engagements, ensuring all pre-joining and onboarding activities are completed accurately and on time
• Create bidsheets and project records and ensure accurate mapping of projects and engagements in Salesforce
• Maintain Salesforce records, ensuring project, resource, Customer, and engagement-related information is accurate and up to date
• Coordinate with Customers on operational matters including interview scheduling, resource onboarding, invoicing, timesheets, and other engagement related requirements
• Manage timesheets for consultants/resources, ensuring timely submission, validation, and resolution of discrepancies

What you need

• Salesforce
• CRM
• Sales
• Problem solving