Customer Relationship Manager CRM
GurugramFull-time1–3 yrs3 L–₹4.8 L a yearPosted 2 months ago
Junior customer support role at SSM Retail in Gurugram. Needs 1–3 years and Class 12. Pays ₹3–4.8 LPA.
About the role
**Company:** SSM Retail Pvt. Ltd. (Sodhi Super Mart) **Job Type:** Full-Time | **Working Hours:** 12 Hours **Location:** Sodhi Super Mart, Sector 15 Part 1, Gurgaon
What you'll do
- Handle customer queries, complaints, feedback, and follow-ups
- Maintain customer relationships and ensure satisfaction
- Coordinate with store teams for issue resolution
- Maintain CRM records and prepare reports
- Support customer retention and engagement
What you need
- CRM
- Customer service
- Escalation handling
- Excel
- Team management
- Communication