Client Service Manager Distribution Network
MumbaiFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Standard Chartered in Mumbai. Needs 2+ years.
About the role
Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.
What you'll do
- Ensure high level of customer service and manage difficult customer situations
- Ensure resolution of all complaints received for branches through COMMAND
- Gather/prepare statistics for service quality and productivity indicators
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Find ways to improve operational efficiency and control costs to meet cost budgets
What you need
- Customer service
- Sales
- KYC
- Cross-selling
- MIS reporting
- Operational risk
Good to have
- Reconciliation