Customer Care Executive
KolkataFull-time0–2 yrs1.2 L–₹1.8 L a yearPosted over a month ago
Entry-level customer support role at Starlix Global Connect in Kolkata. Open to freshers; up to 2 years, with Class 12. Pays ₹1.2–1.8 LPA.
About the role
Handle customer enquiries through calls, emails, chat, and other communication channels. Understand customer concerns and provide accurate, timely, and professional resolutions. Assist customers with product/service information, account-related queries, requests, and complaints. Maintain a positive and professional relationship with customers to ensure a good customer experience.
What you'll do
- Handle customer enquiries through calls, emails, chat, and other communication channels
- Assist customers with product/service information, account-related queries, requests, and complaints
- Maintain a positive and professional relationship with customers to ensure a good customer experience
- Record and update customer interactions, complaints, requests, and resolutions in CRM or internal systems
What you need
- Customer service
- Communication
- CRM