Customer Service Executive, Operations
BengaluruFull-timeFresherPosted open since may 2025
Entry-level customer support role at Startek in Bengaluru. Open to freshers with a degree.
About the role
The Senior Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
What you'll do
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document and retrieve information in call tracking database
What you need
- Customer service
- Voice process
- Problem solving