Customer Support Representive, Kolkata
KolkataFull-timeFresherPosted open since sept 2025
Entry-level customer support role at Startek in Kolkata. Open to freshers with a degree.
About the role
This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
What you'll do
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document and retrieve information in call tracking database
What you need
- Customer service
- Problem solving
- Voice process