Core Operations - Assistant Vice President

About the role

The Client Service Ops AVP position is a management role responsible for a team of client service ops representatives providing both relationship management and daily operational support to our asset manager or asset owner clients. AVP’s are also responsible for their team’s work allocation and oversight, process improvement strategies, training of new staff, problem resolution and serve as an escalation point for external and internal clients.

What you'll do

• Responsible for managing multiple external client / investment manager relationships
• Knowledge on the Accounting, Custody, Income and Trade Processing workflow
• Work with other global service teams to provide the expected level of inquiry resolutions to the asset managers
• Responsible for the day to day management and successful oversight of the long-term relationships of assigned accounts
• Proactively defines roles for the team in line with service levels and corporate initiatives

What you need

• Customer service
• Reporting
• Process improvement