Specialist - Incident Commander

About the role

Connecting clients to markets – and talent to opportunity From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

What you'll do

• Lead and facilitate major incident bridge calls, coordinating investigation and resolution activities with Service/Application Owners and resolving teams
• Maintain oversight of incident progress to ensure timely resolution and adherence to agreed SLAs and operational standards
• Manage the production and publication of Post-Incident Reports (PIRs), ensuring consistency, completeness, and timely delivery
• Process adherence is reviewed
• Ensure post-incident recovery steps and findings are documented to support process improvements and knowledge base creation

What you need

• Coordination
• Process improvement
• Reporting
• Problem solving
• Root cause analysis
• Operational risk

Good to have

• Incident response