Fraud Operations Team Lead

About the role

Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy.

What you'll do

• Be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality
• This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning
• Also drive unit-level operational excellence
• Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy
• Own individual performance metrics of Operations Associates and ensure the team consistently meets throughput, SLA, and quality targets

What you need

• Performance management
• Compliance
• SOP writing