Social Media, Customer Support Associate
BengaluruFull-time2–5 yrsPosted 3 months ago
Mid-level customer support role at Stripe in Bengaluru. Needs 2+ years.
About the role
Today, Stripe handles over a million support cases per year and processes millions of internal transactions. Doing so requires us to invest significant resources into building this experience ourselves.
What you'll do
- Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again
What you need
- Customer service
- Social media
- Escalation handling
- Problem solving