Product Support Executive

About the role

The ideal candidate will be responsible for assisting customers/users with product-related queries, understanding their issues, providing appropriate solutions, and coordinating with internal technical teams whenever required. This is a good opportunity for freshers and candidates with up to 2 years of experience who are interested in customer support, product support, and IT/software products .

What you'll do

• Provide product support to customers through phone, email, chat, and other communication channels
• Understand customer queries and provide clear and accurate solutions
• Assist customers in understanding and using product features and functionalities
• Identify, troubleshoot, and resolve basic product-related issues
• Record and maintain customer queries, issues, and resolutions

Good to have

• MS Office