Manager - Financial Planning (FP&A) (Call Center experience must)
RemoteFull-time5–9 yrs18 L a yearPosted 1 week ago
Senior finance role at SummitNext Technologies Sdn Bhd. Needs 5+ years. Remote; pays ₹18 LPA.
About the role
As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data-backed decisions that enhance business performance across our BPO operations.
What you'll do
- Prepare and manage monthly financial forecasts, variance analysis, and performance reports
- Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes
- Develop financial models to evaluate the impact of operational and workforce decisions on profitability
- Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals
- Track and report business KPIs across clients, projects, and delivery centers
What you need
- FP&A
- Variance analysis
- Forecasting
- Costing
Good to have
- Financial modelling
- Power BI
- Excel
- Reporting
- Tableau