Field Quality Analyst
NoidaFull-time4–7 yrsPosted 1 week ago
Mid-level customer support role at Supply Chain Resources Group in Noida. Needs 4+ years and a B.Tech or B.E..
About the role
Execute SQL queries to extract, clean, and analyze field performance metrics, repair data, and telemetry logs; identify and flag data anomalies for quality assessment. Perform end-to-end Failure Analysis (FA) on physical hardware samples, including board-level debug and component diagnostics, and document findings in issue-tracking databases.
What you'll do
- Monitor bug trackers and quality databases to follow investigation progress, identify technical bottlenecks, and escalate issues based on data trends
- Prepare regular standardized field-quality reports using established templates and communicate key findings to relevant cross-functional stakeholders
What you need
- SQL
- Root cause analysis