Customer Service Officer

About the role

Permanent contract, India - Mumbai, IN, Oct 29, 2026 This is where our true strength lies. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

What you'll do

• The job holder will be a contact point for customers and handle customer’s order, complaint, sample , document request and specific request
• Manage effective and accurate order processing from order placement to invoicing and follow-up, ensuring compliance with our policies
• Act as key liaison between customers and internal teams including planning, logistics and quality, ensuring clear and timely communication
• Maintain accurate customer master data and ensure alignment with pricing and contracts
• Collaborate with relevant teams to address special customer requests and drive effective solutions

What you need

• Customer service
• CRM
• Salesforce
• SAP
• Communication