Technical Customer Support, Support Senior

About the role

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

What you'll do

• Provide advanced technical support and solutions for escalated customer issues across communication channels
• Analyze customer interactions and feedback to identify trends, improve service processes, and recommend enhancements
• Collaborate with cross-functional teams, including engineering and product management to resolve issues requiring advanced expertise
• Document technical resolutions and create knowledge base articles to support team learning and efficiency
• May need to conduct training sessions for junior team members and act as a mentor to improve their technical capabilities

What you need

• Customer service
• Escalation handling
• Machine learning
• Preventive maintenance
• Communication