Senior Engineer – Amazon Connect/ Telephony- Hyderabad (Hybrid)

About the role

Reporting to the Engineering Lead, you will serve as a builder and technical owner for our Amazon Connect telephony platform. Your primary focus will be designing and developing scalable IVR systems, automation frameworks, and integrations that power our contact center. This role is build-first, with success measured by your ability to create reusable, automated, and scalable solutions that reduce operational overhead and accelerate feature delivery.

What you'll do

• Design and build scalable IVR systems and call routing logic in Amazon Connect
• Develop backend services using Lambda, APIs, and data storage solutions such as DynamoDB
• Create automation frameworks for telephony workflows, including dynamic routing, system-triggered actions, and configuration management
• Build reusable components and patterns to standardize development across the platform
• Design and implement integrations between Amazon Connect and Salesforce Service Cloud

What you need

• System design
• AWS
• Salesforce
• DynamoDB
• Design systems
• Customer success

Good to have

• CI/CD
• Terraform