Application Support Engineer
BengaluruFull-timeJunior levelPosted 6 days ago
IT support role at Syngene International in Bengaluru. Needs an M.Sc, B.Tech or B.E..
About the role
We have multiple positions open as we are setting up our Global Application Support team in India for Emerson Syncade and DeltaV which are key platforms in supporting the Manufacturing Execution System for various BMS manufacturing sites worldwide.
What you'll do
- Triage and provide technical support to our users’ requests, with focus on supporting Emerson Syncade and DeltaV
- Work closely with our users to identify and resolve technical issues, ensuring that they are resolved in a timely and efficient manner
- Work independently and with internal teams to identify and resolve complex technical issues
- Document and record issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms
- Follow escalation processes and interface with different tier teams as needed
What you need
- ServiceNow