Customer Delivery Manager
BengaluruFull-timeMid levelPosted 1 week ago
Mid-level customer support role at T-Systems ICT India in Bengaluru.
About the role
Overall Objective Summary Accountable for the end to end delivery for customer accounts or cluster of accounts with a focus on quality and cost and the delivery liaison between the customer and the delivery organization e g CS CMS Foster strong collaboration and direct communication with the Service Management CSM organization and both internal and external delivery units suppliers Accountabilities and
What you need
- Customer service
- Escalation handling
- Sales
- SAP
- ServiceNow
- Communication
Good to have
- Costing