Service Desk L2 Analyst
BengaluruContractHybrid2–5 yrs60k a monthPosted 1 week ago
Mid-level IT support contract role at Talproindia in Bengaluru. Needs 2+ years. Hybrid; pays ₹60,000 a month.
About the role
We are seeking a skilled and proactive Level 1/Level 2 IT Service Desk Analyst to act as the primary point of contact for technical support within our organization. Your role is vital in providing swift, efficient, and professional resolution of IT-related issues, ensuring our colleagues and customers maintain productivity and achieve their goals.
What you'll do
- Serve as the first point of contact for technical support via phone, email, and chat
- Record, categorize, and manage incidents, service requests, and queries within the ticketing system
- Conduct initial diagnosis, troubleshooting, and resolution of hardware, software, and network issues
- Escalate unresolved problems effectively to higher support tiers or specialized teams
- Manage user account tasks including password resets, account setups, and access control
What you need
- Active Directory
- ITIL
- Windows Server
- Office 365
- AWS
- Azure
Good to have
- ServiceNow
- Linux
- Ticketing tools