Service Desk Team Lead
BengaluruContractHybrid5–7 yrs75k a monthPosted 1 week ago
Senior IT support contract role at Talproindia in Bengaluru. Needs 5–7 years and a B.Tech, B.E. or B.Sc. Hybrid; pays ₹75,000 a month.
About the role
We are seeking a highly experienced and results-oriented IT Service Desk Team Leader who will work collaboratively with peers and report directly to the Service Desk Manager. The successful candidate will lead a global team of Level 1 and Level 2 service desk analysts, ensuring seamless, high-quality, 24/7 IT support from our Global Service Centre.
What you'll do
- Windows Server Operating system & Linux
- Active Directory & Group Policy Management
- Supervise, mentor, and develop a global team of service desk analysts at both Level 1 and Level 2
- Set clear performance objectives and provide consistent feedback through evaluations and reviews
- Foster a supportive, collaborative, and positive team culture
What you need
- ITIL
- Customer service
- Active Directory
- Reporting
- Compliance
- Process improvement
Good to have
- Windows Server
- Linux
- ServiceNow
- AWS
- Azure
- JIRA