ServiceNow BA
RemoteFull-time5–9 yrs38 L a yearPosted 1 week ago
Senior software engineering role at Talproindia. Needs 5+ years. Remote; pays ₹38 LPA.
About the role
As an ITSM Business Analyst, you will play a critical role in driving the success of our clients' ServiceNow implementations and migrations. Your expertise in IT service management processes and your in-depth knowledge of the ServiceNow platform will be vital in shaping efficient and effective IT service solutions.
What you'll do
- Collaborate closely with implementation partners to facilitate seamless ServiceNow migrations
- Apply your understanding of Incident, Problem, Change, Configuration, Knowledge
- Use your experience in test plan creation and execution, including automated test scripts, to ensure the quality and reliability of implemented solutions
- Design and implement IT process workflows, procedures, and technical standards that align with industry best practices and regulatory requirements
- Apply your solid understanding of service management principles to support the development and enhancement of IT services
What you need
- ServiceNow
- System design
- Agile
- Test cases
- JIRA