Customer Service Executive - Business & Personal Loans - Growth - Asansol - P.C. Chatterjee Market - CSE*
West BengalFull-time1–4 yrsPosted 2 weeks ago
Junior customer support role at Tata Capital in West Bengal. Needs 1+ years and a degree.
About the role
Customer Service Executive - Business & Personal Loans - Growth - Asansol - P.C. Chatterjee Market - CSE* at Tata Capital. Company Representative.
What you'll do
- Act as the company’s representative for Personal Loan products
- Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries
- Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT)
- Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the…
What you need
- Customer service
- Channel sales
- Loan processing
- Communication