Process Associate
MumbaiFull-time1 yr15 L a yearPosted over a month ago
Entry-level operations role at Tata Counsultancyy Service in Mumbai. Needs 0.5–1 years and a degree. Pays ₹15 LPA.
About the role
Handle inbound/outbound calls for KYC remediation campaigns. Authenticate customers and guide retail, SME, and corporate clients on KYC/AML/CDD/EDD guidelines. Follow up on pending compliance documents and log updates accurately in CRM/systems. Resolve customer queries at first contact while maintaining strict call quality and compliance standards.
What you'll do
- Handle inbound/outbound calls for KYC remediation campaigns
- Follow up on pending compliance documents and log updates accurately in CRM/systems
- Resolve customer queries at first contact while maintaining strict call quality and compliance standards
What you need
- Customer service
- KYC
- AML
- Documentation
- Problem solving
- Voice process
Good to have
- CRM