Sr Manager Ops - Priority Centre
PuneFull-time10–16 yrsPosted 2 days ago
Leadership operations role at Tata Teleservices Career Portal in Pune. Needs 10–16 years and a BBA.
About the role
Sr Manager Ops - Priority Centre at Tata Teleservices Career Portal. Must be into strategic hands on in business transition & Process Simplification.
What you'll do
- Must be into strategic hands on in business transition & Process Simplification
- Automation and AI Implementation exposure will be given preference
- Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined…
- Handling of escalations on Voice & Data products
- Keeping the team continually motivated in achieving the team goals
What you need
- Team management
- Customer service
- Cloud security
- IoT
- Statutory compliance
- Performance management