Team Leader - Backend
HyderabadFull-time6–12 yrsPosted 6 days ago
Senior software engineering role at Tata Teleservices Career Portal in Hyderabad. Needs 6+ years and a BBA.
About the role
Team Leader - Backend at Tata Teleservices Career Portal. Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined….
What you'll do
- Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined…
- Handling of escalations on Voice & Data products
- Keeping the team continually motivated in achieving the team goals
- Developing a strong bonding between the members in the team so that they can share the same collective goal
- Creating an environment of collecting, sharing and implementing of customer feedback
What you need
- Cloud security
- IoT
- Statutory compliance
- Performance management