IT Infrastructure & Operations

About the role

We are seeking a Senior Manager, IT Infrastructure to lead enterprise infrastructure operations and workplace technology support across global locations. This role is accountable for the design, stability, scalability, and continuous improvement of infrastructure services supporting end users, office environments, enterprise networking, and core business operations.

What you'll do

• Team Leadership & Operations
• Lead and scale a high-performing IT infrastructure team responsible for end-user support, server and storage management, networking, identity and access, virtualization
• Own day-to-day operations, incident management, escalation handling, and service restoration for critical infrastructure services
• Define on-call rotations, escalation runbooks, and after-hours incident response protocols to ensure 24/7 operational readiness
• Build, mentor, and retain a team of infrastructure engineers and support staff, fostering a culture of accountability, continuous learning, and operational excellence

What you need

• Hardware
• ITIL
• Networking
• ServiceNow
• ISO 27001
• Terraform

Good to have

• Azure
• Datadog
• Grafana
• Incident response
• IAM
• Performance management