Team Lead– Payment Operations (Money Movement)
DelhiFull-time5–9 yrsPosted 1 week ago
Senior banking role at Tazapay Pte in Delhi. Needs 5+ years.
About the role
We are looking for a Team Lead – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.
What you'll do
- Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling
- Ensure timely execution of transactions while maintaining high operational accuracy
- Drive process improvements, workflow optimization, and operational excellence
- Monitor and ensure adherence to SLAs, KPIs, and operational controls
- Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations
What you need
- Reconciliation
- Root cause analysis
- Customer service
- Collections
- Sales
- Compliance
Good to have
- SQL
- Python
- SOP writing