QMS SPECIALIST I
RemoteFull-time2–5 yrsPosted 3 weeks ago
Mid-level customer support role at TE Connectivity. Needs 2+ years and a degree. Remote.
About the role
The SmartSolve Administrator is responsible for supporting users of SmartSolve eQMS system within TE Medical. This role will work closely with the Global Software Compliance Team. This person will support cross-site activities, drive best practice adoption, and project rollouts.
What you'll do
- Resolves TEIS Helpdesk tickets in line with business Service Level Agreement timelines while providing exceptional customer service
- Provides training to users on best practices in eQMS / PLM system as needed using self-generated training materials
- Troubleshoots eQMS Technical Issues and escalates issues to Module SMEs, Software owner, software vendor ticket system, and QMS Leads as appropriate
- Contributes to eQMS System integration and harmonization activities for new sites and businesses as acquired
- Takes part in Global Compliance projects defined by the Global Software Compliance team
What you need
- ISO 9001
- Customer service
- Communication