Team Manager, Customer Support – APAC
Mumbai, NoidaFull-time5–9 yrsPosted 4 days ago
Senior customer support role at TeamViewer Germany GmbH in Mumbai and Noida. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
Are you ready to join our team and make an impact?
What you'll do
- Drive customer experience, operational performance, people development and continuous improvement
- This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones
- Lead, coach and develop a diverse international team, building a high-performance culture focused on customer outcomes, accountability
- Lead and develop the APAC Customer Support team, creating a high-performing, engaged and customer-focused organization with a strong culture of accountability
- Set clear expectations and actively manage individual and team performance against defined objectives and KPIs, supported by regular feedback, coaching
What you need
- Customer service
- Escalation handling
- Customer success
- Talent management
- Sales
- Communication