HYD|CX-RET|30-Jul-26
HyderabadFull-timeJunior levelPosted 3 months ago
Customer support role at Teleperformance (TP) in Hyderabad.
About the role
Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
What you'll do
- Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting
- Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
- Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
What you need
- Customer service