WFM Scheduling Analyst I
ThaneFull-timeJunior levelPosted over a month ago
Junior operations role at Teleperformance (TP) in Thane.
About the role
WFM Scheduling Analyst I at Teleperformance (TP). Scheduling.
What you'll do
- Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs)
- Adjust schedules as needed based on real-time changes in demand or staffing levels
- Analyze historical data and trends to calculate the call arrival pattern
- Monitor and analyze performance metrics and key performance indicators (KPIs)
- Generate and present reports on staffing efficiency, adherence, and other relevant
What you need
- Reporting
- Data analysis
- Labour law