Desktop Support Technician
MohaliFull-time5–9 yrsPosted 1 week ago
Senior IT support role at Teletech in Mohali. Needs 5+ years.
About the role
Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills. Softphone and Hard Phone Configuration and Administration. Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates.
What you'll do
- Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals
- Act as an escalation point for complex technical and configuration issues
- Provide onsite support for VIP/P&E users
- Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management
- Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration
What you need
- Hardware
- Vulnerability assessment
- SOP writing