Team Lead, Service Delivery
AhmedabadFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Teletech in Ahmedabad. Needs 2+ years.
About the role
As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business. #experienceTTEC As a Team Lead, Service Delivery in the operations, you’ll be a part of creating and delivering amazing customer experiences for the organization.
What you'll do
- Lead and manage a customer service/operations team, drive performance, develop team members, and ensure an excellent customer experience
What you need
- Customer service
- Root cause analysis
- Performance management
- Employee engagement
- Communication