Subject Matter Expert
BengaluruFull-time3–6 yrsPosted 2 weeks ago
Closed
Mid-level IT support role at Teva in Bengaluru. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
IT Services and Support is seeking an experienced Subject Matter Expert to support IT Service Desk Operations and Transition teams. The expert drives end-to-end intelligent automation in IT service desks, designing RPA bots, multi-agent systems, and MLOps pipelines that handle incident routing, predictive maintenance, and remediation autonomously.
What you'll do
- Be part of a high-performing, inclusive culture that values fresh thinking and collaboration
- Have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together
- Design and prototype Agentic AI workflows (LLM-based agents, optionally combined with RPA) for intelligent ticket classification, routing
- Architect secure integration points between AI agents and enterprise systems -ServiceNow, Active Directory/Windows Server, VMware, Power BI
- Build and maintain RAG-based knowledge retrieval so agent responses are grounded in verified enterprise knowledge bases, reducing hallucination risk
What you need
- Active Directory
- Windows Server
- VMware
- ServiceNow
- Troubleshooting
- LLMs
Good to have
- ITIL
- Azure
- RPA
- AWS
- Vulnerability assessment
- PowerShell